Thank you for shopping with FromTo.
We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In the original packaging (if applicable)
Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items that have been worn, washed, damaged, or altered
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
If you need an exchange, please contact us before returning your order.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.
Shipping charges from the original order are non-refundable unless required by law.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please contact us.
Email: lafromto@gmail.com